摘要：This paper illuminates significant relationships between three major knowledge
management (KM) design dimensions and the perceived ability of 150 organizations to retain
their knowledge workers. Knowledge worker retention is a critical challenge for today’s
organizations as they face increasing global competition with its demands for even more such
workers, while dramatically shifting workforce demographics hasten their exit. KM design
initiatives that accelerate knowledge creation, acquisition, and particularly knowledge capture,
sharing and retention, are receiving unprecedented levels of investment as a result. While many
factors impact organization financial performance, this research indicates that successful
knowledge worker retention is significantly related with higher reported financial performance.
The implications of these results are noted.
