摘要：Employee attitudes and the inclusion of their opinions and suggestions are most
important in today’s global and competitive work environment. In the American business
environment, we are dealing with many different generations, each having diverse wants, needs,
goals, and aspirations. The more that management knows about their employee’s feelings, the
easier it is to manage their behavior to help them grow and the economy will prosper. Logic and
research seems to agree that front- line employees are in the best position to assess the
organization’s actions, problems, and proposed solutions.
This paper presents a very practical approach to design, administer, conduct respondent
feedback of results, and assist local management in helping to resolve issues and problems
identified within a department or unit in most organizations based on a real world example.
关键词：Organizational climate survey, employee attitude survey, designing a survey,
administering a survey.
