出版社：Fundación Científica y Tecnológica de la Asociación Chilena
摘要：The objective of this study was to analyze the factorial validity and internal consistency of “MBI- Human Services Survey (MBI-HSS)
subscales. The sample was made up of 566 professionals of Chilean services from different public agencies. Data were analyzed by means
of factorial analysis, using the principal components and Varimax rotation method. In the exploratory factorial analysis extraction of
three factors was evidenced (Maslach y Jackson 1986). Items of emotional exhaustion were grouped in Factor I, items of personal
accomplishment at work loaded Factor II and depersonalization items in Factor III. The results presented a factorial structure consistent with the original structure. However, three items loaded the same as their respective dimensions (originally determined by the instrument). In a fourth annex factor, with lower factorial loads (items 12, 20 and 22),
which does not collaborate in the disadjustment of the model.
It is concluded that the results of the study support the factorial validity of the MBI-HSS, and adequate internal consistency of its
dimensions, for which reason it is a suitable instrument for evaluating the burnout syndrome in Chilean Public Services professionals.
关键词：BURNOUT, PROFESSIONAL; PSYCHOMETRICS; FACTOR ANALYSIS, STATISTICAL; QUESTIONNAIRES; PUBLIC SECTOR/MANPOWER; CHILE.
