期刊名称：Library Information Research : Research into Practice for Information Library Services
印刷版ISSN：1756-1086
电子版ISSN：1756-1086
出版年度：2009
卷号：33
期号：105
页码：62-89
出版社：CILIP Library & Information Research Group
摘要：This paper reports an approach to assessing the nature of the impact and benefit of library services, based on the concepts introduced in Urquhart’s Value Project for healthcare information services. Two studies are described and compared. A project in the City of London public library service examined the benefits obtained from specific information requests. A project in several public library services in South West England examined the value obtained from the borrowing and reading of books, linking this with categories of learning objectives. These studies showed the promise, and also the difficulties, of adapting existing impact frameworks to understand the nature of the impact and value of library services
