文章基本信息
- 标题：Measuring Banks’ Automated Service Quality: A Re-examination and Extension in an Islamic Country
- 本地全文：下载
- 作者：Kambiz Heidarzadeh Hanzaee ; Tooraj Sadeghi
- 期刊名称：World Applied Sciences Journal
- 印刷版ISSN：1818-4952
- 电子版ISSN：1991-6426
- 出版年度：2010
- 卷号：8
- 期号：07
- 出版社：International Digital Organization for Scientific Information Publications
- 关键词：Electronic banking ; Customer satisfaction ; Customer service quality ; Service quality models
