文章基本信息
- 标题：Most Vendors Embrace Social CRM
- 作者：Lauren McKay
- 期刊名称：C R M Magazine
- 印刷版ISSN：1529-8728
- 出版年度：2011
- 期号：Jan
- 出版社：Information Today, Inc
- 关键词：Customer Relationship Management;Forrester Research;Social Networking Sites;Business-to-business;Technology
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