期刊名称：Revista international de medicina y ciencias de la actividad fisica y del deporte
印刷版ISSN：1577-0354
出版年度：2010
卷号：10
期号：40
页码：577-593
出版社：CV Ciencias del Deporte RedIRIS
摘要：The interest in knowing the user's perceptions regarding the quality and value of the service has been transferred to the sports events. Knowing which are the determinant elements for the general satisfaction of the spectator, will cause to the organizations a greater loyalty and improvement in its sport projects. This study analyzes, through a questionnaire, the different dimensions from the quality and the value perceived in the prediction of the satisfaction of the spectator of an athletic competition and in terms of their socio-demographic characteristics. The results indicated gender differences with regard to: (a) tangible factors (cleanliness, sound and vision qualities), (b) stadium staff (kindness, professionalism), and (c) perceived cost (time, money). These results would be relevant for managers in charge of sport events in order to plan strategies dedicated to services improvement.
