摘要：This study examines the effect of variables related to student satisfaction with particular
attention to student expected GPA. The study questionnaire included items related to instructor
presentation, feedback, caring and instructor rating. The research design used in this study was
causal-comparative so that a cause-and-effect relationship could be ascertained. The study
surveyed 1438 students taking various courses at a university in southern Texas who completed
the study questionnaire over two semesters. Preliminary data in this study pointed towards
significant relationships between the variables of presentation, feedback, caring and instructor
rating. However, subsequent data pointed toward a single relationship in which students with
expectations for a grade of (A) demonstrated higher levels of satisfaction. The data also showed
an inclination towards increased satisfaction with increased GPA expectations. This development
may point toward an issue of student self efficacy as it relates to both expectations and
satisfaction.
