文章基本信息
- 标题：The Impact of CRM Dimensions on Call Center Performance
- 本地全文：下载
- 作者：Aliyu Olayemi Abdullateef ; Sany Sanuri Mohd Mokhtar ; Rushami Zien Yusoff 等
- 期刊名称：International Journal of Computer Science and Network Security
- 印刷版ISSN：1738-7906
- 出版年度：2010
- 卷号：10
- 期号：12
- 出版社：International Journal of Computer Science and Network Security
- 关键词：CRM; contact centers; call centers; perceived service quality; first call resolution; inbound; caller satisfaction
