文章基本信息
- 标题：Is Customer Satisfaction Driving Revenue – a Longitudinal Analysis with Evidence from the Banking Industry
- 本地全文：下载
- 作者：Gerhard Winkler ; Markus S. Schwaiger
- 期刊名称：Journal of Business & Economics Research
- 印刷版ISSN：1542-4448
- 电子版ISSN：2157-8893
- 出版年度：2004
- 卷号：2
- 期号：1
- 出版社：The Clute Institute for Academic Research
- 关键词：Customer Satisfaction;Longitudinal Analysis;Financial Performances;Retail Banking;Retail Banking Industry
