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  • 标题:Organizational Citizenship Behavior in Public and Private Sector and Its Impact on Job Satisfaction: A Comparative Study in Indian Perspective
  • 本地全文:下载
  • 作者:Jai Sharma ; Naval Bajpai ; Umesh Holani
  • 期刊名称:International Journal of Business and Management
  • 印刷版ISSN:1833-3850
  • 电子版ISSN:1833-8119
  • 出版年度:2011
  • 卷号:6
  • 期号:1
  • 页码:67-67
  • DOI:10.5539/ijbm.v6n1p67
  • 出版社:Canadian Center of Science and Education
  • 摘要:

    Organizational citizenship behavior (OCB) is a newly emerging concept in the literature of organization
    behavior. Despite an increasing number of studies on Organizational Citizenship Behavior (OCB), no unifying
    work is focused on the measurement of degree of change in OCB in a public sector organization and a private
    sector organization. We hypothesized that there is a significant difference in the degree of OCB of employees in
    public sector and private sector organization. Data were collected from 200 employees consisting of managerial
    and non-managerial staff from both the public sector and private sector organizations. The results showed that
    employees in public sector organization have greater degree of OCB in comparison to private sector
    organizations and also the job satisfaction increases or decreases based on increase or decrease in OCB. The
    purpose of this study is to invoke Organization Citizenship Behavior in private sector organization. Obtained
    result was in the line of the hypotheses. In terms of organizational citizenship behavior; a significant difference
    is noticed between public sector and private sector organization. As expected, public sector employees have
    exhibited higher degree of OCB as compared to private sector employees. Most importantly, organizational
    citizenship behavior is being proven as the catalyst for enhancing job satisfaction level of employees.

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