期刊名称：Facta Universitatis. Series Economics and Organization
印刷版ISSN：0354-4699
电子版ISSN：0354-4699
出版年度：2010
卷号：7
期号：3
出版社：University of Nis
摘要：Processes represent the basis for the analysis and improvement of business operations. Their efficiency influences the efficiency of an enterprise as a whole, but also customers' and other stakeholders' satisfaction. Therefore continuous improvement of business processes can be considered as managers' and employees' everyday task. In this paper the focus is on exploring some possibilities for process improvement concerning process duration and capacity. Considering the fact that on-time delivery and product availability are significant factors of an enterprise's competitiveness, process time analysis, based on analysis of process duration and capacity, represents an important source of information, especially for the operational managers.
关键词：process management, process duration, process capacity, time management
