期刊名称：Facta Universitatis. Series Economics and Organization
印刷版ISSN：0354-4699
电子版ISSN：0354-4699
出版年度：2011
卷号：8
期号：2
出版社：University of Nis
摘要：The Six Sigma concept represents a step forward in the evolutionary development of the approaches for providing competitive advantage based on continuous quality improvement. In that sense, this concept is the successor of Total Quality Management, and, as each new generation surpasses its predecessor, Six Sigma goes beyond Total Quality Management. After implementation of this concept many companies around the world have achieved significant results. Guided by this fact, the aim of this paper is to show the advantages of the Six Sigma concept compared to Total Quality Management. The paper presents data which show presence of the Six Sigma concept in the world economy, but at the same time data from which one can realize the "place" of the Serbian economy compared to the world economy, when it is about implementation of this concept.
关键词：Six Sigma, Total Quality Management, customers, defects, leadership, business culture
