摘要：Business environment, being in a constant change, needs a quick adaptation to
global market requirements. Applying Lean Six Sigma is not only key to survive
in a global market, but also provides the necessary resources which are redirected
to business development.
It is found that organizations have many different approaches regarding
improvement but they all share the same goal which is to increase theirs customer
satisfaction. The findings suggest that improvement is most effective when a
holistic view is used which address improvement in all organizations processes
using a successfull excellence model such as Lean Six Sigma.
关键词：quality, continuous improvement, business transformation, process
improvement, performance measures.
