摘要：Problem statement: There are several IT best practices and IT standards, which are independently supporting enterprises. Some of them have similarities and other differ from each other. This study discusses these best practices and standards in contrast with ITIL. Approach: CMMI, CobiT, eTOM, ISO 9000, ISO/IEC 17799, Malcolm Baldrige and Six Sigma will be introduces along with ITIL. Results: This study will prove that all these IT based practices and IT standards are useful and helpful when concurrently adopted with ITIL. Conclusion: By adopting the best IT practices and IT standards ITIL will be benefited in IT Service Support and IT Service Delivery areas.
关键词：CMMI; CobiT; eTOM; ISO 9000; ISO/IEC 17799; malcolm baldrige; six sigma
