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文章基本信息

  • 标题:استفاده از مدل كانو در تعيين امتياز كيفيت شركت هاي صنعتي
  • 作者:مهرداد قاسمي ; دكتر محمد رضا مهرگان
  • 期刊名称:Management Knowledge
  • 印刷版ISSN:1019-3871
  • 出版年度:2002
  • 卷号:56
  • 出版社:University of Tehran
  • 摘要:

    The major goal of this article is to present a method whereby the qualitative position of a firm can be ascertained. When the qualitative rating of a factory has been determined in the course of regular months, not only a company's upturn or downturn can be examined but goal orientation will also become possible. Thus the method presented here is based on the qualitative tripartite level towards enhancement of customer parallel to the line of various activities accomplished at the factory site.

  • 关键词:كيفيت ; مديريت كيفيت ; ندازه گيري كيفيت ; مدل كانو
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