摘要：The primary objective of this research is to explore the perceptions of both the higher education institutions and students on the various quality deliverables in the Indian higher education system along with careful observation of the role of Internal Quality Assurance Cell (IQAC) in sustaining quality delivery of education service. The research study reviewed the germane literature on higher education and quality management in higher education. Then, the researchers used two separate questionnaires to gather the opinions of 10 higher education institutions and 250 students on quality of education service delivery in the first quarter of this year from the Pune district of Maharashtra state. The collected data was analyzed with the support of Microsoft Excel software packages. The findings of the analysis confirmed that institutions were confidently provided academic activity reflecting their goals and objectives with highly qualified faculty through an eclectic approach with the support of research with ample focus on library and community services. Students also expressed different wavering perceptions on the academic activity, faculty communication skills, motivation and mentoring etc. Only 33 and 80% students uttered positively about the faculty subject knowledge and sports, and infrastructure facilities provided by the institution. In a nut shell, both institutions and students insisted for more constructive role from the Internal Quality Assurance Cell (IQAC) in protecting the quality of higher education.
