期刊名称：BVICAM's International Journal of Information Technology
印刷版ISSN：0973-5658
出版年度：2009
卷号：1
期号：1
出版社：Bharati Vidyapeeth's Institute of Computer Applications and Management
摘要：Global sourcing of technology related services is estimated to have grown to reach USD 70-76 billion in 2007 of which ITBPO services, growing at an above-sector-average rate of nearly 8 per cent, remain the largest category, accounting for an increasing share of the worldwide technology sector revenue aggregate (Nasscom, 2008). This rising ubiquity of IT enabled outsourcing especially business process outsourcing (or BPO) has led to heightened interest in both the practitioner and academic communities on the reasons and practices leading to successful outcomes. Both communities have increasingly referred to business process outsourcing as a form of strategic partnership indicating the predominance of relational governance mechanisms. Reality however is far from that. We establish the importance on control over partnership quality exemplified in the form of a structured contract and its associated monitoring mechanisms through an empirical study of 124 business process outsourcing relationships in some of India’s most established BPO vendors.
关键词：Business process outsourcing; control; management;partnership quality; outsourcing success
