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文章基本信息

  • 标题:Evaluating service quality for cooperative education programs
  • 本地全文:下载
  • 作者:Richard K. Coll ; Richard Chapman
  • 期刊名称:Asia-Pacific Journal of Cooperative Education
  • 电子版ISSN:1175-2882
  • 出版年度:2000
  • 卷号:1
  • 期号:2
  • 页码:1-12
  • 出版社:New Zealand Association for Cooperative Edcuation
  • 摘要:This study reports an investigation of employers' perceptions of satisfaction of service quality for a cooperative education program at a New Zealand university. Five dimensions of service were identified and the employers' rated student selection as most important. The study illustrates the importance of understanding employers' needs in order to ensure that the placement process is managed effectively.
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