期刊名称：Anals of the Croatian Political Science Association
印刷版ISSN：1845-6707
电子版ISSN：1847-5229
出版年度：2007
卷号：3.
期号：1.
页码：403-414
出版社：Hrvatsko politološko društvo
摘要：The article deals with features of e-governance and e-communication, as important elements of new management of the public sector. The author points out that one of the most important principles of new management is customer orientation. This principle ensures a move from the Weberian type of bureaucratic administration, limited to hierarchical procedures, towards a fl exible and user (citizen) friendly public administration. The author considers the results of a study of e-communication of the Slovenian civil service with citizens; he observes the sending of e-mail messages (questions) by citizens to the general e-mail address of an administrative institution. In the study, messages have been sent to the most important institutions of civil service and government institutions. Based on the results of the study, the author concludes that Slovenia has managed to achieve some basic elements necessary for the development of e-governance, and e-communication between citizens and civil service. However, the author concludes that a further reform of civil service is necessary in Slovenia in terms of its informatisation, which will encourage further changes in the administrative culture of civil servants and the increase of their willingness to work in a fl exible working environment.
关键词：management of the public sector; e-governance in Slovenia; e-communication in Slovenia; public management;
