出版社：Juraj Dobrila University of Pula, Department of Economics and Tourism 'Dr. Mijo Mirkovic'
摘要：Enterprise resource planning (ERP) systems have become widely applied in all types of organizations today. Unfortunately, the success rate of ERP implementations is very low, which was cited in many researches and the majority of authors have reported up to 90% failure rate. Therefore, new studies are more than necessary to validate companies’ contributions to the increase of the success rate of ERP implementation, which was the primary reason for our investigation. The main goal of this paper is to stress the impact of business process management and some other critical success factors on successful ERP implementations. Empirical investigation and a confirmatory approach using structural equation modeling (SEM) has been used. The research hypotheses that top management support, change management and business process management have a positive impact on successful ERP implementation were confirmed. These factors should be treated as very important in ERP systems implementation projects. The results also support the importance of top management perception: if they consider business process management as a basis of business change, this contributes to a strong and positive influence of successful ERP implementation.
关键词：enterprise resource planning; critical success factors; business process management; business process reengineering; structural equation modeling.
