摘要：Fast and intensive applications of information and communications technology (ICT) in contemporary business can be considered as a result of standardization of this field. The organization can achieve significant competitive advantage applying and customizing new standards. Regardless to this, there are significant lack of scientific articles elaborating different standardization approaches, strategies, processes and impact of their application to the business field. In this article we examine the developmental perspective of the standards comparing new international standards with the previous ones in order to establish base for their application and decisions making. Recent issued families of standards ISO 20000 and ISO 27000 are grouped based on several subjects following the logic of previous issued standards ISO 9000 and ISO 14000. Our assumption is that between those standards exists a correlation that gives opportunities to adjust different activities of some organization to the generic and specific requirements as a foundation for obtaining different certificates. The prerequisites creation for adoption and maintenance of particular family of standards depends on management decisions and business policy of particular organization.
关键词：Information and Communication Technology; Standardization; Quality; Security; ISO 20000; ISO 27000
