摘要：The paper describes activities and errors in customer integration process. It also illustrates a process model of customer data integration in an insurance company’s information system. Basic business processes in insurance companies, sales and damage are the key source of data on customers. The process of business information system integration is necessarily accompanied by the process of customer data integration, as the basic entity type, i.e. the central table in the database. The decomposition of process integration was conducted and the activities of a given stage are described in detail. The process was applied and tested on damage applications and insurance sales applications. The process of customer data integration is decomposed into three stages: analysis, preparation and integration. Each stage consists of more than one activity, and certain activities are further decomposed. The process model of customer synchronisation is also shown, as one of the key activities in customer data integration.
关键词：customer; integration; syncronization; insurance company; process model
