期刊名称：Journal of Information and Organizational Sciences
印刷版ISSN：1846-3312
电子版ISSN：1846-9418
出版年度：2006
卷号：30
期号：2
页码：251-262
出版社：Faculty of Organization and Informatics University of Zagreb
摘要：The existence and development of organizations depends on achievement of requisite holistic efficiency and effectiveness of their operations and bahaviour. But in theory (of organization and management) and business practice do not exist common understanding of efficiency and effectiveness, their relations and sinergies. When we try to investigate their definitions and relations we must take into account problems of many conflicts, which reflect their “different non-optimalty (unsuitability, inapproapriateness)”. This contribution discusses three theses: 1) how to more (requisitely) holistically understand relations between efficiency and effectiveness in the frame of business (its working and functioning), 2) how to understand their relations from the viewpoint of conflicts, and 3) one can create solution to remove a problem of different conflicts between efficiency and effectiveness in business.
关键词：conflict; efficiency; effectiveness; fictitious conflict; real conflict
