期刊名称:Management - Journal of Contemporary Management Issues
印刷版ISSN:1331-0194
电子版ISSN:1846-3363
出版年度:2005
卷号:10
期号:1
页码:77-91
出版社:University of Split, Faculty of Economics
摘要:Growth in Business Process Change (BPC) consulting services has led to a proliferation of business process modelling tools for conducting BPC projects. This paper explores the relationship between information technology and BPC and provides a summary of business process modelling tools features, placing them within an empirically derived framework. Furthermore, it examines the case study of a Croatian insurance company, analysing and discussing its practical experience in using the ARIS business process modelling tool.