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文章基本信息

  • 标题:BUSINESS PROCESS CHANGE USING ARIS: THE CASE STUDY OF A CROATIAN INSURANCE COMPANY
  • 作者:Bosilj-Vukšić, Vesna ; Ivandić-Vidović, Darija
  • 期刊名称:Management - Journal of Contemporary Management Issues
  • 印刷版ISSN:1331-0194
  • 电子版ISSN:1846-3363
  • 出版年度:2005
  • 卷号:10
  • 期号:1
  • 页码:77-91
  • 出版社:University of Split, Faculty of Economics
  • 摘要:Growth in Business Process Change (BPC) consulting services has led to a proliferation of business process modelling tools for conducting BPC projects. This paper explores the relationship between information technology and BPC and provides a summary of business process modelling tools features, placing them within an empirically derived framework. Furthermore, it examines the case study of a Croatian insurance company, analysing and discussing its practical experience in using the ARIS business process modelling tool.
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