期刊名称：Management - Journal of Contemporary Management Issues
印刷版ISSN：1331-0194
电子版ISSN：1846-3363
出版年度：2010
卷号：15
期号：2
页码：85-106
出版社：University of Split, Faculty of Economics
摘要：The paper points out why and how it is necessary to include business processes into organizational diagnosis as a first step in the process of organizational change management. First, the necessity of including business processes into diagnostic models which are used during the performing of organizational changes is proved in the paper. Next, the business processes’ components and characteristics which need to be included into organizational diagnosis are defined, and the way in which they are analyzed and evaluated in the process is explained. Finally, the method of development of the action plan for business processes improvement is also presented.
关键词：organizational change; organizational diagnosis; business processes
