期刊名称：Zagreb International Review of Economics and Business
印刷版ISSN：1331-5609
出版年度：2006
卷号：9
期号：2
页码：135-153
出版社：Ekonomski fakultet Sveučilišta u Zagrebu
摘要：The focus of this paper is to provide an overview of the nature of business process oriented tools and to develop a procedure that could help managers in the selection process in relation to the project goals, critical success factors, and business process oriented tools criteria. The proposed procedure is based on the Analytic Hierarchy Process (AHP) method, which is flexible and can be adapted to different company and project types.
关键词：business process management; business process modelling; business process orientation; information system; critical success factors; AHP method
