期刊名称：Zagreb International Review of Economics and Business
印刷版ISSN：1331-5609
出版年度：2008
卷号：SCI
期号：1
页码：173-196
出版社：Ekonomski fakultet Sveučilišta u Zagrebu
摘要：Today, business quality and quality management evolve to become the strategic components of modern companies. Business quality can not be partially evaluated; all organizational sequences must be systematically comprehended. Quality management is developed globally. With that purpose different methods of national awards in quality management are developed constantly. One of above mentioned awards is also the American national quality award (MBNQA); representing one of the service/product quality improvement systems with a strategic goal of achieving business excellence. This business quality research is focused on the sample of two hundred and fifty five Croatian hotel companies. Through its improvement even better results can be achieved.
关键词：strategic management; business quality; hotel companies; Baldrige method; total quality management system
