摘要：The aim of this paper is to discuss the barriers faced by SMEs in service sector in Albania in implementing ICT. The study consisted on face-to-face interview with decision-makers in twenty SMEs in service sector. A number of external and internal barrier are listed and are discussed for the importance level for decision-maker of SMEs. Based on the research results are given some recommendations for managers in facing obstacles and problems that follow the decision process for ICT implementation.
