期刊名称：International Journal of Business and Management
印刷版ISSN：1833-3850
电子版ISSN：1833-8119
出版年度：2010
卷号：5
期号：10
页码：178
DOI：10.5539/ijbm.v5n10P178
出版社：Canadian Center of Science and Education
摘要：The structured problem solving is important methodology in quality improvement. This article discuss the problem solving should be approached in a structured manner using team. Firstly, discuss the concept of problem and structured problem solving. Secondly, descript the base of structured problem solving is the Deming circle: PDCA. And introduce the Bank’s 6 steps process of the problem solving. Thirdly, discuss the important of a structured manner using team in problem solving. Fourthly, discuss the argument about the problem solving. Finally, appraise the view of structured problem solving in critical way. And give an example of Toyota how to setup a practical problem solving process and integrate the quality management systems. Through the study, we can learn that when the companies try to meet or exceed customers’ needs and expectations, they often need to face different kinds of problems. The structured problem solving is important methodology to fix the problem and improve the quality. And we also need to think about to integrate the problem solving process in the framework of TQM, and understand important of the organization structure in problem solving. And the zero defects are also a good concept and practical way to reduce the quality problem in an organization.
