期刊名称：International Journal of Business and Management
印刷版ISSN：1833-3850
电子版ISSN：1833-8119
出版年度：2011
卷号：6
期号：3
页码：194
DOI：10.5539/ijbm.v6n3p194
出版社：Canadian Center of Science and Education
摘要：The purpose of the research is to identify the requirements for the implementation of Total Quality Management (TQM) in the Faculty of Planning and Management at Al-Balqa Applied University, Assalt, Jordan, analyzing each of these requirements and how those fit in the faculty that leads to upgrade quality performance of the University in general and the faculty in particular. The paper defines (TQM) as a philosophy of organizations, improves organizational performance and administrative systems. The overall objective of this paper is to highlight the general principles and requirements of (TQM) and to point out how this approach can be used to improve the quality of the academic institution. The research main finding include: the adoption of (TQM) as a modern approach still limited in the Arab countries, particularly at higher education institutions. Teamwork, continuous improvement, integrated coordination, creativity and innovation are the bases of (TQM) philosophy. The competent administrative leadership is the backbone for implementing (TQM) methodology.
