期刊名称：Pertanika Journal of Social Sciences & Humanities
印刷版ISSN：0128-7702
电子版ISSN：2231-8534
出版年度：2012
卷号：20
期号：2
出版社：Universiti Putra Malaysia
摘要：ISO 9001:2008 Quality Management Systems (QMS) standard was published as a standard that contains the requirements which an organization needs to fulfil to achieve customer satisfaction through consistent products and services that meet the customers' requirements. The standard accreditation allows the companies regardless of its size, type and product or service to compete in the business. However, most of the standard's implementation models developed focused on large organizations structure. Thus, there is a need for a suitable model to guide small and medium enterprises (SMEs) in implementing ISO 9001:2008. By referring to available published models and framework, eliminating some unnecessary steps and simplifying available implementation processes; this paper provides a simple yet practical model for SMEs to start their quest towards accreditation. The model covers all eight QMS principle in ISO 9001:2008. The model was then implemented as a case study research in one SMEs' company in Malaysia. The result shows that the model is practical as it helps the company to achieve ISO 9001:2008 accreditation.
关键词：Case Study; ISO 9001:2008; implementation model; Malaysia; SME
