首页    期刊浏览 2024年10月06日 星期日
登录注册

文章基本信息

  • 标题:An Investigation of the Effect of Fan Relationship Management Factors on Fan Lifetime Value
  • 本地全文:下载
  • 作者:Mohammad Ehsani ; Behzad Izadi ; Yong-Jin Yoon
  • 期刊名称:Asian Social Science
  • 印刷版ISSN:1911-2017
  • 电子版ISSN:1911-2025
  • 出版年度:2013
  • 卷号:9
  • 期号:4
  • 页码:248
  • DOI:10.5539/ass.v9n4p248
  • 出版社:Canadian Center of Science and Education
  • 摘要:The purpose of this research was investigation of the effect of Fan Relationship Management on Fan Lifetime Value in Iranian premier Football league. The necessary data were gathered through interview, observation, review the relevant theoretical literature and questionnaires. The statistical population was consisted the upper of sixteen years of football fans. The number of 527 questionnaires was used from gathered 674 questionnaires. Results showed that service quality (Beta=0.394) and knowledge management (Beta=0.543) have positive effect on fan lifetime value directly. Also, organizational support has indirectly effect on fan lifetime value. There is necessary for sport clubs that spend extensive efforts for maintaining current fans and attracting new fans by providing suitable facility, conducting customer based program and creating knowledge and information through various relational channels to increase fan lifetime value.
国家哲学社会科学文献中心版权所有