摘要：Designing and evaluating the usability of electronic commerce web sites is a rather complex activity that involves design knowledge. One particular form of this knowledge consists of design guidelines, which can ensure some minimal form of usability. However, these guidelines are widespread throughout the literature and expressed in various forms. This paper attempts to provide a framework for structuring guidelines, exemplifying it for electronic commerce web sites.
关键词：Computer-human interaction; web sites; design; guidelines.
