摘要:The magnitude of today's environmental, competitive, and global market change is unprecedented. It's a very interesting and exciting world, but it's also volatile and chaotic: • Volatility describes the economy's rate of change: extremely fast, with explosive upsurges and sudden downturns. • Chaos describes the direction of the economy's changes: we're not sure exactly where we're headed, but we are swinging between the various alternatives at a very high speed.