摘要：The most encountered types of collaborative systems in knowledge-based economy are formalized and their characteristics are identified. Each collaborative system is analyzed from the point of view of inputs, states and outputs. Metrics for assessing the resources allocation in a banking system are built and validated by testing on real data. The users’ behavior in the Collaborative Multicash Servicedesk application is evaluated and indicators are defined for this matter. A genetic algorithm is implemented for building and validating metrics of collaborative systems. The idea of multimedia techniques aggregation in collaborative systems is frequently found and mediafilia is such a result of aggregation.
