摘要：Hospitality and tourism represent a profession, and to understand hospitality and tourism means to have certain skills, requiring training and experience in the field. However, many people are involved in it directly or indirectly and must know the basic principles. Local planning authorities, regional and national planning authorities of almost all ministries and departments are in some way directly or indirectly involved in the organization and development of tourism. Some decisions of planning are in opposition with the objectives of tourism development; some development strategies affect the sustainable development of tourism. Tourism development is something very sensitive, because tourism is one of the most competitive business activities in the world. Tourism development is not automatic, because it is linked to the image and reputation. The sustainable and successful tourism requires cooperation between all the factors of responsibility and requires the formation of partnerships between the public sector, which should support tourism, and the private sector, which should provide facilities and services for different markets and market segments Without understanding the mutual objectives and issues, tourism will not develop satisfactorily and will not be beneficial.
关键词：tourism; hospitality; tourist industry; human resources; sustainable
