摘要：Emotional intelligence (EI) is an effective tool to increase organizational productivity. This study depicts the impact of EI on employees’ performance who are engaged with customer services by using four elements i.e. self awareness, self management, social awareness and relationship management. A sample of 120 respondents was selected from four paint manufacturing companies in Pakistan. The primary data was collected through the structured questionnaire and simple regression method was used to investigate the relationship between employee’s performance and emotional intelligence. The results illustrate that EI has positive impact on employee’s performance. It is suggested that the implication of EI be ensured as contemporary need of customer services in paint industries so that organization productivity may be enhanced with efficient employees’ performance.
