摘要：Many organizations dedicate considerable efforts in designing reliable management systems in an attempt to reduce variability in production and improve the potential for superior quality, safety and productivity. These systems operate under the assumption that employees will follow the established rules and procedures. However, when human factors are not considered in the system, errors and violations made by employees can put the entire management system at risk. There are many factors involved in the reason why employees do not follow established procedures. These factors can be very complex and involve organizational, management, motivational, job design, equipment, and environmental considerations, among others. This paper will evaluate these factors and the underlying environment which promotes procedure violations, through the review of publications and previous studies on human error. By considering these factors, measures can be adopted for the prevention and minimization of human errors during execution of operational procedures.
