摘要：Emotions do not just effect organizations but contribute to their structure. In fact a great deal of leadership is actually about emotion management. Organizations are emotional places, organizations and businesses use emotions to motivate employees to perform and customers to buy. Various events in organizations create emotions and affect an employee's sense Pof satisfaction or outrage. Our sense of organizational identity is connected to how we feel. Rules about the display of emotions act as organizing forces within organizations and are used to create organizational structure and shape behavior. Emotions are also essential to inspirational leadership. However, emotions can harm employees, affect how they react to pressures and be the cause of low productivity and poor results. Emotions are a part of our everyday existence as they move through the body, affecting our state-ofmind, performance, health and energy. Some recent research even suggests that all decisions are emotionally based, and that logic is used to provide a rational explanation for whatever decision is taken. Current research shows that by acquiring emotional management skills and techniques managers and leaders can more readily create positive and productive results in every aspect of their lives. In a workplace dominated by the emphasis on rational and logical thinking, the role of emotions in decision-making and effective action has been often neglected. Many managers and leaders become victims of their emotions and regard their moods and emotions as things which just "happen".
关键词：emotii pozitive; emotii negative; procese decizionale
