文章基本信息
- 标题：International standards of hotel service quality providing and general problems of their implementation
- 本地全文：下载
- 作者：Anna Ya. Nacharyan ; Irina N. Markaryan
- 期刊名称：European Researcher
- 印刷版ISSN：2219-8229
- 电子版ISSN：2224-0136
- 出版年度：2011
- 卷号：8
- 期号：5-2
- 出版社：European Researcher
- 摘要：The article considers the process of service quality management, ISO 9000 service quality system with respect to hotel business
- 关键词：service; hotel; quality management; quality system
