期刊名称：International Journal of Computer Science and Management Studies
电子版ISSN：2231-5268
出版年度：2011
卷号：11
期号：2
出版社：Imperial Foundation
摘要：This Research paper underlines the dominance of service quality and adaptability of TQM in the service sector. It explains that with the growing maturity of society with respect to education, culture and standards of living, the user expectations and demands for improved quality of service are increasing. This is part of the pressure causing service organizations to explore total quality management (TQM) as a means of driving quality improvement into all their activities. We have witnessed the increased acceptance and use of TQM even in the service sector during the last decade, with service quality being an important factor for growth, survival and success. Interest in service quality has increased in the recent years, with a growing literature applying TQM concepts in the service sector.
关键词：TQM (Total Quality Control); Service Quality Sub Area: Total Quality Management Broad Area: Mechanical Engineering
