摘要：This paper describe a collaborative portal for a bank business process, represented by the electronic payments service. The Multicash system is an client-server application used by many banks in the world for realizing payments online, taking account statements, sending and receiving banking text files. In order to manage the technical support of the Multicash system was realized a collaborative application named Collaborative Multicash Servicedesk.
关键词：collaborative system; collaborative application; portal; multicash helpdesk; customer care
