出版社：International Association for Computer Information Systems
摘要：Packaged software is used by small businesses to lead business process reengineering and knowledge management initiatives, gain strategic advantage, and increase productivity. Studies suggest, however, that these implementations often fail to yield expected benefits. In this study, MIS consultants were interviewed to explore packaged software implementation problems. Data from a qualitative study are used to demonstrate the importance of identifying both intended and unintended consequences. The paper employs a system dynamics approach to explain how inadvertent effects, such as unproductive social habits, can be predicted and prevented. The findings of the case study provide valuable information that helps with the development of a conceptual model for solving packaged software implementation problems. A key finding that emerged is that stakeholders employ technology as a tool to combat upsetting social changes resulting from the implementation. Ironically, end-users became “hooked” on the control they gain, and new habits developed that eventually evolved into strong subcultures. Managerial implications of this study are discussed that can help both IT practitioners and management when implementing packaged software in small businesses.
关键词：Packaged Software; System Dynamics; Problem Structuring; Case Study; Small Business.
