出版社：International Association for Computer Information Systems
摘要：This study emphasizes the critical role of MIS specialists when implementing IS initiatives. Over the years, the work of MIS specialists has evolved from designing technical aspects of an IS to influencing business transformation. The responsibility for managing both social and technological change is referred to as change agent roles. In this study, MIS specialists were interviewed to explore how they function as change agents during their IS engagements. The case data is used to compare the MIS specialists' predisposition for a change agent role, the role employed during the IS implementation and the role recommended by a formal knowledge-based reasoning approach. The design of a knowledge-based system (KBS) that supports the MIS specialist in managing change is augmented with advice sets. These advice sets consist of guidelines that help bridge the MIS specialist’s change agent role with the requirements of the IS environment. These guidelines relate to IS project scope, MIS specialist/end-user relationship and role development.
关键词：Change Agent Role; IS Implementation; Knowledge-Based Approach; Case Study.
