出版社：International Association for Computer Information Systems
摘要：We propose a model for a Telecommunications Service Management (TSM) course focused on the curriculum needs of undergraduate Information Systems (IS) majors within the College of Business. The proposed course model is designed to give IS graduates an awareness of the issues that serve as barriers to effective service management (SM) in telecommunications industry. The goal of the course is to provide industry with IS employees who can help implement successful telecommunications service management strategies that meet diverse telecommunications service subscribers’ requirements efficiently. We will describe three course related areas, choice of textbook, syllabus, and course activities.
关键词：Telecommunications Service Management (TSM); Service Management (SM);Information Systems (IS); course model; textbook; syllabus; course activities
