出版社：International Association for Computer Information Systems
摘要：This is an Ethnographic analysis that views the classroom as an information system. The general purpose of this project was to identify the causes for differences in view between faculty and student instructor performance assessments. The research was motivated because of the opposition between faculty and student evaluations about an instructor. There is a culture of passive learning that is quietly accompanying the increased emphasis of the “customer focused classroom.” This focus encourages passive students to ascribe course dissatisfaction to instructor or instructional deficiencies. When an instructor challenges passive learners, they report being dissatisfied customers. How that assessment will be used by umbrella organizations to retain faculty is uncertain. That uncertainty impacts how faculty members evaluate their peers.
