出版社：International Association for Computer Information Systems
摘要：In years past, Information Technology (IT) had been viewed as a separate business function from the rest of the enterprise. But today, as companies are forced to move from functional silos to integrated processes, with a greater dependence on complex information technology systems in search of a global competitive advantage, moving data within the business as well as to their up-stream suppliers and down-stream customer’s environments, a trend has emerged; more organizations are implementing Enterprise Resource Planning (ERP) systems to better manage and coordinate their business functions, information, and resources. In addition to ERP, other similarities are also evolving within companies in the areas of Customer Resource Management (CRM) as well as Supply Chain Management (SCM). By combining these three systems together, a complex end-to-end view of data is created, from the suppliers of raw materials, to the manufacturer’s build process, out to the customer order entry process; all with the singular purpose of design to improve the cost, quality and speed of production, that delivers a valued product to the customer, while generating a profit for the business. This migration of business Management Information Systems (MIS) and Information Technology (IT) platforms within the business world towards ERP solutions, to sustain and advance current (and future) demands of a successful global business model, has created a challenge for university business schools (and their students) by continually meet the demands of future business employment in preparing students with the knowledge and skills needed to be successful and valued. As curriculum development processes are considered, just like in the business environment where the ERP system is now recognized as cutting across functional silos to create greater visibility and control of process streams, universities are now giving thought on how ERP system training could be used to span the business school functional silos, creating a backdrop or platform for curriculum re- design, trending towards industry process alignment evolving the overall business value chain. Just as universities adapt to ERP Systems within the business environment, the business students will also need to gain a greater awareness of ERP systems and how they are used in business, as they seek advisement into career tracks and plan for their future role within the business or global enterprise. This paper discusses the university ERP curriculum development process, based on industry ERP employment training models, resulting in recommended guidelines for the effective delivery of ERP learning at a higher education institution, aimed at teaching business students the fundamentals of ERP systems. This paper focuses only on delivering ERP to the students in a business program, but can also be considered when thinking about CRM, Logistics Systems, and SCM Systems. By considering this process, university faculty and students will be better informed about ERP systems and become a better asset to any organization that employs them.
