出版社：International Association for Computer Information Systems
摘要：Software development’s organizational design is often characterized by geographical dispersion and virtual team work. In this setup, communication is an essential task. We study this task by analyzing the association between communication structure and efficiency of the issue tracking process. This key process within software development is primarily carried out digitally and thus provides a suitable data set for analysis. We find that communication structure is associated with issue tracking efficiency in a case study at a large business software vendor.
关键词：Communication;Issue;Tracking;Efficiency; Social Network Analysis; Software;Industry
