标题：impact Of Continuous Quality Improvement On Patient (customer) Satisfaction In Madhya Pradesh Hospitals With Special Reference To Jabalpur District”
摘要：The importance of quality in the Health care sector has been recognized relatively recently, but it has been accelerated over the past years through the development of quality assurance, quality improvement programs and patients' agendas. Quality was very popular in the marketing literature where the notion of «satisfying the customer» was a dominant model of quality of service provided and consumer satisfaction. This movement initiated a global research on assessing customer satisfaction in the past years and articles on Medline measuring somewhat patient satisfaction with care. The vast majority of these articles developed and used a patient satisfaction scale.Only few researchers developed a conceptual framework for conceptualization of service quality and patient satisfaction, before validating their scale.
关键词：quality assurance;employee satisfaction;patient satisfaction;hospital infection control
